Ownership of goods
All purchase orders are fulfilled by delivery. Following the Shipment Confirmation email from the Seller and the relevant payment by the Customer, ownership of the goods covered by the purchase order will be transferred from the Seller to the Customer.
Delivery times and methods
The Seller will deliver the Products to the Customer via trusted couriers from Monday to Friday, excluding Saturdays, Sundays, and public holidays.
Standard delivery times are on average 2-5 days, for Italy while express delivery times are 1-3 days. Delivery time is counted from the day the package is shipped and therefore when it is entrusted to the courier. Please note that our warehouse processes orders received by 12:30 p.m., so if the order is placed after that time, it can only be processed on the next working day.
The delivery times indicated are purely indicative.
Except in cases of force majeure or unforeseeable circumstances, delivery times shall not exceed 30 days from the day following the date on which the purchase order is sent to the Seller, unless the Seller notifies the Customer - within the same period or by the agreed delivery date, including by email - of the temporary impossibility of delivery. In this case, the Seller will refund any sums already paid by the Customer for the supply.
If the Customer's details are incomplete or inaccurate (making it impossible to deliver the Products), the Seller will contact the Customer at the contact details provided by the Customer before processing the order.
The Shipping Confirmation email includes a tracking number that will allow the Customer to monitor the delivery status on the courier's website.
The Products will be delivered to the address indicated in the Purchase Order exclusively in the presence of the Customer or their representative, provided they are of legal age, who must sign the Product delivery documents.
Upon delivery of the Products by the courier, the Customer or their representative is required to check that:
- the number of packages delivered corresponds to that indicated on the transport document (transport label);
- the packaging is intact, undamaged, not wet or otherwise altered, including the sealing materials. Any damage to the packaging and/or the Product or any discrepancy in the number of packages or indications must be immediately reported in writing by the Customer or their representative on the transport document in the space provided. In this case, the Customer or their representative must reject the damaged goods without opening the package, and the Seller, once the damaged package has been received, will arrange for a new shipment of the ordered Product. In any case, the Customer's right of withdrawal as described in the following paragraph entitled “Right of Withdrawal” remains unaffected.
Once the transport document has been signed without the Customer or his representative raising any objection, the Customer may not raise any objection regarding the external characteristics of the package delivered.
If the Customer rejects the package containing the Products, this will be considered as withdrawal by the Customer from the online sales contract and the Seller will be entitled to deduct the return costs from the refund due to the Customer. The refund will be credited using the payment method chosen by the Customer in the purchase order, in a timely manner and, in any case, within a maximum of 14 days from the return of the package.
If the customer receives an item that does not correspond to the one ordered (for example, the wrong size of a product), by contacting customer service, the company will arrange for the return at its own expense.
Right of Withdrawal
The Customer is invited to carefully read the information on the Right of Withdrawal.
The Customer has the right to withdraw from the online sales contract within 30 (thirty) calendar days of receiving the Products (“Withdrawal Period”) without specifying the reason, by sending an explicit statement to that effect to the Seller by mail, fax, or email. This statement may also be made using the “Withdrawal Form” available in the footer clicking on RETURNS or in “My Account” / “My Orders” section and at the bottom of these Terms and Conditions of Sale.
The Products with their original packaging must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same order that are returned and shipped at different times.
In order for the right of withdrawal to be validly exercised, the Customer must send the communication regarding the exercise of the right of withdrawal within the deadline of the Withdrawal Period.
Products, if already shipped, must be returned without undue delay and in any case within 14 days of the Customer receiving confirmation of the return from the Seller.
Where the Customer withdraws from the contract within the Withdrawal Period, all payments made by the Customer to the Seller, including shipping costs, will be refunded by the Seller without undue delay and in any case no later than 14 days from the date on which the Seller was informed of the Customer's decision to withdraw from the contract. Such refunds will be made using the same payment method initially used by the Customer unless the Customer has agreed otherwise; in any case, the Customer will not incur any additional costs in relation to the refund.
The refund may be suspended by the Seller for a period not exceeding 14 days after receipt of the Products at the Seller's warehouse or from the date on which the Customer provides proof of having returned the Products, whichever is earlier.
The delivery costs for returning the Products shall be borne by the Customer and the returned Products shall be the responsibility of the Customer until they arrive at the Seller's warehouse.
Returned Products must be returned unused, intact, and in good condition, including all labels.
The Customer is responsible for any decrease in the value of the Products resulting from handling the goods in a manner other than that necessary to establish their nature, characteristics, and functioning.
The Customer is advised to ship the Products in their original packaging, insuring the full value of the goods and taking care to obtain a tracking number to enable the shipment to be traced. The Seller shall not be liable for any refund or compensation relating to Products and institutional packaging shipped by the Customer but never received by the Seller due to loss, theft, or damage not attributable to the Seller.
Withdrawal Form
- I/we (*) hereby notify you of my/our (*) withdrawal from my/our (*) contract of sale of the following goods/services (*) –
Ordered on (*)/received on (*) –
Name of consumer(s) –
Address of consumer(s) –
Signature of consumer(s) (only if this form is notified in paper format) –
Date
