Privacy and Cookies Policy

Consumer Privacy and Cookie Policy

DIM Brands International is a socially responsible manufacturer and seller of everyday clothing marketed under the world's strongest clothing brands. In Europe, DIM Brands International owns and operates brands such as Playtex, Wonderbra, DIM, Nur Die/Nur Der, and Lovable. You can contact DIM Brands International at any time at the following addresses:

Lovable Italy Srl

VAT and Tax ID No. 05066040964

Via Boschetti 53/55

24050 Grassobbio (BG)

Tel: 035-678111

Fax: 035-678338

Email: contact@lovable.it

DPO - Data Protection Officer: lovable.privacy@dim.com

At DIM Brands International, we respect our consumers (“visitor,” “you,” “your”) and recognize the importance of protecting the confidentiality and security of your information. This Consumer Privacy and Cookie Policy (the “Policy”) provides an overview of the practices followed by DIM Brands International and its affiliates, subsidiaries, or associated companies (“DIM Brands International,” “we,” “us,” “our”) with respect to the collection, processing, and disclosure of consumer personal data. Personal data means any information that can be used to identify you as an individual, such as your name and contact information.

The terms “consumer,” “your,” and “you” in this Policy refer to consumers of DIM Brands International and visitors to the Site. This Policy does not apply to or govern:

• DIM Brands International's collection and use of data related to purchases made in our retail stores; or
• Our DIM Brands International Corporate Site and/or third-party sites (including, without limitation, websites, platforms, and applications owned by them) that we do not own or control. These sites may have their own privacy policies and individual terms and conditions, which we encourage you to review.

DIM Brands International is committed to obtaining your consent to the collection and use of your personal data, where required by applicable law. DIM Brands International respects your choices regarding the collection and use of your personal data. You may withdraw your consent at any time, subject to applicable legal requirements, by clicking on the “unsubscribe” link included in the communications sent to you, or by contacting DIM Brands International using the contact information provided in this Policy.

Collection of Information

DIM Brands International will collect your information directly from you when you visit or use our website or other online services. We may also collect information from other sources available on the market, where permitted by applicable laws. The types of personal information we may collect include:

• Your name
• Contact information, such as email address, postal address, telephone or mobile phone number
• Your IP address

Processing of information

We use the information you share with us to provide you with the products and services you have requested, to manage and improve our websites and services, and to send you communications about other DIM Brands International products and services, or offers from our trusted business partners.

For more information, click here.

Sharing your information

DIM Brands International respects your privacy and, as a result, only shares your personal data in limited circumstances. DIM Brands International may share your data with its affiliated companies, including companies in the DIM Brands International group worldwide, franchisees, and licensees, and may combine the data you provide to these companies in order to improve the service offered. We may share your information with trusted companies that provide services on our behalf in accordance with instructions received from DIM Brands International as data processors (such as fulfilling orders or sending information with your consent about products and services that may be of interest to you). We may also share your information with our carefully selected business partners, provided you have given your consent, and with government agencies where required to comply with a legal obligation.

For more information, click here.

Protecting your information

DIM Brands International has implemented administrative, physical, and technical measures to protect your information against loss and unauthorized use or modification. Your personal data will only be retained for as long as necessary to fulfill the purposes indicated when the data was collected or in this Policy, unless applicable laws allow or require a longer retention period.

For more information, click here.

Your rights and how you can contact us

In accordance with applicable laws, you have the right to access, update, and delete your personal data that has been collected, as well as to object, on legitimate grounds, to the processing of such data. You may also decide how DIM Brands International communicates with you.

For more information, click here.

Cookies and other technologies

DIM Brands International and our third-party service providers use a variety of technologies, including cookies and beacons, to better understand how our sites are used, to personalize your experience, and to deliver advertising and online content that is relevant to your interests. You can accept or decline the use of cookies by configuring your browser settings or by selecting the cookies you want by clicking here Privacy Center. By using our sites, you consent to our use of cookies in accordance with this Policy. If you do not agree with the use of cookies, you must configure your browser to disable them or use the Privacy Center link.

For more information, click here

Collection of Information

In accordance with applicable laws, DIM Brands International will collect data about you in a variety of ways, including:

• When you purchase a product or sign up for a contest, promotion, or newsletter; or
• When you visit or use our Sites; or
• Through third parties, such as business partners or sources available on the market

We will only collect the information necessary to achieve the purposes described when requesting the data. If you choose not to provide certain information, you may prevent us from providing the products or services you have requested, or from sending you communications about DIM Brands International products and offers.

As permitted by applicable laws, your personal information may be aggregated to improve your user experience and the products and services that may be of interest to you.

Information you provide

DIM Brands International will ask you to provide personal information when you visit the Site. For example, you may provide such information when you purchase a product, subscribe to services such as email communications, post reviews or other user-generated content, create a “My Favorites” list or other product lists, participate in contests or surveys, or communicate with customer service. The following are examples of information we may ask you to provide:

• Name
• Contact information, such as email address, mailing address, phone number, or mobile phone number
• Date of birth
• Recordings of calls to customer service
• Details related to your Site account logins
• Credit card or payment information required for payments made on the Site

When you are asked to provide your personal information, the required or optional fields will be clearly marked. If you do not wish to provide the information requested in the required fields, we will not be able to process your request or order.

Information collected when you visit DIM Brands International websites or use other online services

DIM Brands International and the suppliers operating on our behalf use cookies, beacons, Flash cookies (also known as locally shared objects), and cookie technologies (collectively referred to as “Cookies”) to collect and store certain types of data whenever you view our promotions or advertisements, or use our Site. This information may include the pages you visited, the last internet address you visited, the type of browser/device/hardware you are using, purchase and payment data, search terms, the geographic location of your mobile device, and DIM Brands International emails you have opened.

More information about cookies and how you can control them can be found here.

Information collected from other sources

To the extent permitted by applicable law, DIM Brands International may collect information about you from other sources, such as business partners or publicly available sources. Information that may be collected from other sources includes, for example, your name, contact information such as email or postal address, date of birth, consumer or market research data including purchasing trends, and any publicly available data or activity, such as blogs, videos, internet posts, and other user-generated content.

We also obtain information from third parties. For example, certain sections of the Site may include features or controls from social media platforms, such as Facebook, Google Plus, Twitter, Pinterest, Instagram, Tumblr, and YouTube (each referred to as a “Social Media Platform”), and we may allow you to register or log in to the Site through a Social Media Platform. These features use cookies to collect information about your IP address and the pages of our Site that you have visited. Your interactions with these features are governed by the terms of use and privacy policies of the companies that provide them.

Use of Your Information

DIM Brands International uses information about you and your use of our Site for a variety of purposes related to our business operations and as described in this Policy, and we may combine your personal information collected online, in our stores, through mobile applications, and from third-party sources.

The following are some examples of how we may use your information.

Business communications

To send you business communications, with your consent or as permitted by applicable law:

• To respond to your requests (including, for example, to process an order including payment for any products purchased directly from us; to enter you into a contest; to post a testimonial, photograph, comment, question, or other social sharing on our websites; to send you product information or catalogs by mail; or to enroll you in an email program);
• To invite you to participate in market research;
• To send any necessary information to our visitors and notify them of updates to the Site;
• To send offers via email, announcements, or newsletters to your email address (these emails may be sent from any DIM Brands International resource, including DIM Brands International affiliates);
• To send you offers, announcements, or newsletters by mail to the address you provided;
• To contact you (by voice call or SMS or text message) at the landline or mobile phone number you provided in order to provide you with information about our products, special offers, and promotions;
• To contact you at the phone number you provided in order to complete a transaction you initiated with us;
• To allow users to register an account on the Site and access the Site using their Social Media Platform credentials;
• To make available interactive features or apps on the Site, such as product reviews or marketing communications and other information related to our products, services, and promotions;
• To manage promotions, surveys, and focus groups; and
• To provide services related to your geographic location, including search results and other personalized content, through the use of geolocation data obtained from your mobile device;
• To send you promotional messages that respond to your interests.

Resource monitoring:

To monitor the use of DIM Brands International equipment and resources, and to ensure the security of DIM Brands International premises, assets, and information:

• To understand how you use the Site for internal research and to improve the promotional messaging sent to you;
• To improve the content, appearance, and usefulness of the Site; and
• To prevent theft and fraud.

Legal and regulatory compliance:

Compliance, internal control assessment, and inspection activities (conducted by DIM Brands International and third-party external audit service providers) and, to the extent permitted by this Policy and applicable laws, to assist law enforcement agencies.

How we share your information

DIM Brands International respects your privacy and, as a result, only shares your personal information in limited circumstances.

Internally within DIM Brands International

We may share your personal information within the DIM Brands International organization for marketing or administrative purposes, in accordance with applicable laws. If you do not wish to receive marketing information from DIM Brands International, you may use the “unsubscribe” link included in any email you receive or contact us using the contact information provided below.

With our service providers

As a global organization, DIM Brands International uses third-party service providers to perform various operations on our behalf. When we share your personal information with our service providers, we only share the information necessary to perform the services we have requested, and we require the service providers to protect the information and not use it for other purposes. For example, we may use third-party service providers for the following purposes:

• Fulfill your product requests, including payment processing and shipping
• Manage promotions and contests
• Host our websites and send emails or other communications
• Analyze our data, in some cases together with data from other sources, to send you communications
• Conduct market research and analyze data to improve our products, services, and websites
• Purchase or manage advertising space on other websites or computer applications, or publish advertising content (such as text, illustrations, animations, videos, etc.) on these sites or applications in order to promote our business and current offers. These advertising service providers may use Cookies to collect non-identifiable information about your visits to the Site. Such non-identifiable information does not include your name, postal address, email address, or other information that can be used directly to identify you; however, in certain cases, it may include your IP address. In addition to data relating to your visits to the Site, our providers may also use data about your visits to other websites in order to personalize advertisements for our products and services.

If DIM Brands International or any of its affiliates is acquired, in whole or in part, by a third party, your data may be included in the transfer of business assets. Other than this, DIM Brands International does not sell, rent, or make available to any third party the personal data collected on the Site.

With our trusted business partners

DIM Brands International often works with trusted business partners to offer joint promotions or products that may be of interest to you. Where permitted by applicable law, we will share your information with our business partners in order to send you promotional communications. For these programs, we will clearly communicate that your information will be shared with our trusted business partners when collecting your data, and we will ask for your consent to share as required by applicable laws.

If you prefer not to receive these joint communications, you can opt out by following the instructions provided in any such communication or in this Policy.

Other situations in which your data may be shared

We may disclose your personal information if we believe it is necessary to protect and defend the rights and property of DIM Brands International, including the enforcement of our Terms and Conditions, or if disclosure is required by law or public authorities.

We may share aggregated and anonymous information, which does not identify you personally, for the business purposes of DIM Brands International. For example, we may disclose the number of visits to our websites. We may also share aggregated and anonymous information with our business partners for their business purposes, in accordance with applicable laws.

User-generated content

Some DIM Brands International websites allow users to create their own content or participate in blogs, etc. Any information you submit or post as user-generated content on DIM Brands International websites becomes public information. We recommend that you exercise caution when deciding to share any information in such submissions or postings. DIM Brands International cannot prevent third parties from using this information in ways that may violate this Policy or the law, or violate your privacy or personal security. DIM Brands International is not responsible for the consequences of these online postings.

Transfer of Information

Because DIM Brands International is a global organization, your information may be transferred to corporate organizations located in countries other than the one in which you live, or to trusted third parties located in other countries, to enable them to process your information on our behalf. This may include transferring your information to the United States. By using this site or submitting information to DIM Brands International, you consent to the transfer of data in accordance with the terms of this Policy and within the limits of applicable data protection laws.

DIM Brands International will comply with applicable data protection laws when transferring your data to other countries, and has taken appropriate security measures to ensure that the transfer of data to its affiliates and suppliers outside the EU/EEA is adequately secure and protected. This has been done through the implementation of standard contractual clauses adopted by the European Commission.

Protecting your information

DIM Brands International has implemented administrative, physical, and technical measures to protect your information against loss and unauthorized use or alteration. Your data is stored in a secure environment and access to your information is restricted to prevent unauthorized access, modification, or misuse, and is only granted to employees or third parties working on our behalf who need to consult the data.

DIM Brands International will retain your data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Your rights and how you can contact us

DIM Brands International respects your right to choose how we contact you. If you wish to stop receiving information from DIM Brands International, you can follow the opt-out instructions included in any communication you have received. DIM Brands International will respond to your request to stop receiving promotional messages in accordance with the opt-out instructions. However, we may continue to send you service-related communications, such as emails confirming purchases made on our site. We may also retain your information for recordkeeping purposes, for example, to ensure that we respond to your request not to receive a certain type of communication.

To the extent permitted by applicable law, you have:

Right of access

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, where that is the case, access to the personal data and information concerning, among other things, the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom the data has been or will be disclosed, and the envisaged period for which the personal data will be stored (or the criteria for determining the storage period).

Right to rectification

You have the right to request the rectification of inaccurate personal data and to complete incomplete data.

Right to erasure

In certain circumstances, you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data in view of the purposes for which it was collected.

Right to object - direct marketing and profiling

You have the right to object at any time to the processing of your personal data for direct marketing, which includes profiling, to the extent that it is related to such direct marketing. If you object to the processing of your personal data for direct marketing purposes, including profiling, we will cease processing your data.

Right to data portability

You have the right to data portability where the processing is based on consent or a contract and the processing is carried out by automated means where technically feasible. The exercise of this right does not affect the right to be forgotten.

The right to data portability does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to lodge a complaint with a supervisory authority

Please note that if you believe that the processing of your data is in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or in the place of the alleged violation.

In order to exercise any of the above rights, or if you wish to object to any of our processing activities or withdraw your consent, please contact us at the address above. Please note, however, that such withdrawal of consent does not affect our right to process your data where such processing is necessary to fulfill our contractual obligations and/or to the extent that we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. However, if you withdraw your acceptance of this Policy, we will not process your data for marketing purposes, as we will consider such withdrawal as your objection to the processing of your data.

Cookies and other technologies

DIM Brands International uses cookies and other information technologies for our websites and online services, and for data collection. Cookies are small text files that can uniquely identify your device (e.g., computer, tablet, or smartphone), but may also contain other information.

By using our sites, you consent to our use of cookies in accordance with this Policy. Our cookies are used for the purposes described in this Policy, subject to the choices you make through your browser settings or the privacy center link, which can be changed at any time. If you do not agree with the use of cookies, you must configure your browser to disable them. Disabling our cookies may negatively affect your user experience when browsing the Site.

We may use cookies to tailor the offers and advertisements you see based on data about your browsing on our site, or otherwise on third-party sites or services that install our cookies. If you have previously chosen to provide DIM Brands International with your personal data, we may, subject to your choices, combine your device's browsing data and process our cookies with your personal data in order to send you, for example, personalized advertising messages based on your personal interests. You can request, at any time, not to receive advertisements generated based on your device's browsing data by contacting us directly at no cost or by using the opt-out link included in all emails you have received.

The cookies we release

When you visit our Site, we will install cookies on your device, subject to the choices you make through your browser settings or the privacy center form, which allow us to recognize your device's browser during the cookie session. The cookies we release are used during your visit to our site for the following purposes:

• Compiling statistics, such as those relating to traffic volume and the use of Site components (including sections, content, and pages visited), to improve the usability of our services
• Adapting the layout of our sites and the display preferences (such as language, resolution, operating system) of your device when you visit our Site, based on your device's hardware and software.
• Store information provided by you through forms on our sites (such as account registration), or data relating to products, services, or information you have selected (such as the contents of your shopping cart)
• Allow you to access restricted or private areas of our site, such as your user account, using identification data or information you have previously provided
• Implement security measures, such as requiring you to log in again to access content or services after logging out after a certain period of time.

Cookies issued by third parties

In addition to cookies issued by DIM Brands International, when you visit our Site, other cookies may be placed on your device by third parties. This may be because they provide traffic analysis or maintenance services to DIM Brands International, or because our Site includes content or advertisements from these third parties. The release and use of third-party cookies are subject to the privacy policies of those parties. We will inform you of the purposes of the cookies we are aware of, so that you can make an informed choice about cookies.

Cookies released by third parties may allow them to achieve the following purposes during the cookie session:

• Count the number of times advertising content is viewed and visited through our advertising spaces
• Identify the ads displayed and the number of users who click on each ad for statistical calculation
• Recognize your device each time you visit any other site or service where these advertisers or third parties place cookies and, where appropriate, adapt the third-party sites, services, or ads displayed.

Interest-based advertising

Interest-based advertising uses information about you to provide relevant, personalized ads that may be of interest to you. Click here for more information about interest-based advertising. These advertisements will be displayed on DIM Brands International websites or elsewhere on the internet. You can limit the receipt of interest-based ads on websites or within mobile applications in the following ways:

• By deleting and disabling cookies in your browser

• By opting out of receiving personalized ads on websites affiliated with the Digital Advertising Alliance (http://www.aboutads.info/choices/#completed) or participating in the Network Advertising Initiative (http://www.networkadvertising.org/choices/).

Some mobile operating systems allow you to limit the use of data for purposes related to the distribution of personalized ads in mobile applications. You can check your mobile device settings by looking for the options made available by the operating system. Important: if you choose to opt out of personalized ads from DIM Brands International, you may continue to see or receive online ads sent by us, but these ads may not be relevant to you.

How you can control cookies

There are many ways you can manage cookies on your device. You can change your device's browser settings or the settings in the privacy center module at any time, changing the conditions of access to certain services that require the use of cookies. You can choose to express and change your cookie preferences at any time, as described below.

Consent to the use of cookies

The storage of a cookie on a device depends on the user's choice and the browser used to exercise that choice. If you consent to the release of cookies on your device, they may be stored on it, integrated into the pages you visit, and temporarily stored in a dedicated section of your device. These cookies can only be read by the company that released them.

Refusing cookies

If you refuse the use of cookies on your device or delete previously installed cookies, you may not be able to use many features that require cookies to navigate areas of our site, such as the default language requested or the country in which your device connects to the internet. We will not be responsible for the consequences of reducing our services due to our inability to record or consult the cookies necessary to operate as a result of your choice to refuse or delete them.

You can configure your browser or Privacy Center module so that cookies are saved on your device, or otherwise systematically or individually refused by those who issued them. You can also configure your browser to require you to accept or reject cookies before they are saved on your device.

Each browser is different, and cookie management features are often described in the browser's online help. To help you, we have included some guidelines in the section below. Please note that these actions do not prevent the display of advertisements on your device. They are only intended to block technologies that allow ads to be personalized based on your browsing and preferences.

Browser

How to exercise your choice

Internet Explorer TM

• Select the “Tools” menu, then “Internet Options”
• Click on the “Privacy” tab
• Select the desired level using the slider, or click on the “Advanced” button to customize cookie management

Firefox TM

 

• Select “Tools” > ‘Preferences’ and then the “Options” menu
• Click on “Privacy.”
• In the “Keep until” section, select “Use custom settings for history.”
• Configure your preferred cookie management mode.

Safari TM

 

• In the top menu, select the ‘Edit’ menu.
• From the drop-down menu, select “Preferences...”
• Select the “Security” icon.
• To allow cookies, make sure that the “Always” or “Only from sites you browse” option is selected for “Accept cookies.”

Chrome TM

• Select the “Options” > “Advanced” menu.
• Click on “Content settings” in the ‘Privacy’ section.
• “Cookies” section.

Opera TM

• Select “File” > “Preferences” menu
• Privacy

Our sites also use Google Analytics to better understand how you interact with our site. To opt out of Google Analytics, visit:

https://support.google.com/analytics/answer/181881?hl=en

We also suggest you visit these sites for more information on how to configure your browser settings:

http://www.civicuk.com/cookie-law/browser-settings

http://www.cnil.fr/vos-droits/vos-traces/les-cookies/

http://www.allaboutcookies.org/manage-cookies/

http://www.aboutcookies.org/DEFAULT.ASPX?page=1

If your device is used by multiple people or uses multiple browsers, we cannot ensure that the services and advertisements for your device correspond to your use, rather than that of other users of the same device. When you share your device with other people, you are responsible for configuring your cookie preferences through your browser settings.

Other technologies

In addition to cookies, we may use other technologies, such as beacons and JavaScript, which allow us to provide the functionality of our Site. Our websites may also include social network or third-party plugins, such as the Facebook “Like” button, within the limits of applicable laws.

With your consent or as permitted by applicable laws, these plugins may send data to their respective owners even if you do not click on them. The types of information that may be transmitted include your IP address, data about your browser and device, and the address of the pages on our site that you have visited.

Clicking, using, or loading the plugins may also allow cookies to be installed, read, or transmitted to your device. These cookies may contain a unique identifier assigned by the social network or third party to your device. The loading, functionality, and use of the plugins are governed by the rules and privacy terms and conditions of the entity that issued the plugin.

Changes to this Policy

We may update this Policy by posting an updated version on our websites. We will notify you within a reasonable time of any changes to the materials, but we encourage you to visit this page regularly to stay informed about how we may use your data.

Last updated: April 2022